Peacksoft ERP – Field Service Automation

Why Field Service Automation Matters

In today’s service-driven economy, companies need more than reactive support—they require proactive service, fast resolution, and transparent communication. Peacksoft ERP combines CRM, ERP, and Field Service Automation into a unified system. From raising a service ticket to invoicing the customer, every step is digitized, mobile-enabled, and manager-approved.

⚙ End-to-End Service Workflow

🔄 Service-to-Invoice Cycle

Core Features of Peacksoft ERP Field Service

• Attendance Tracking: Technicians mark in/out with geo-location and timestamps.
• Visit Reports: Record diagnosis, actions, parts used, and images uploaded from site.
• Spare Parts Management: Raise requests, track delivery, and auto-update stock.
• AMC & Warranty Tracking: Automate preventive maintenance schedules linked to contracts.
• Quick Billing: Generate on-site bills for faster customer acknowledgement.
• Manager Verification: Approve visit logs, spare part use, and billing accuracy.
• Customer Feedback: Integrated loop for service ratings and improvement tracking.

Business Benefits

• Accelerates service response times and boosts customer satisfaction.
• Improves technician productivity with a mobile-first approach.
• Eliminates paper-based reports and manual reconciliation.
• Ensures accurate spare part usage and real-time cost tracking.
• Increases revenue with faster billing and reduced disputes.